Africell is on your side. COVID-19 is affecting all of us. Together, we will overcome it. By understanding the risks, behaving carefully, and supporting each other, we will help to keep Uganda safe and healthy. Responsibility for this belongs to everyone.

Africell’s most important priority is the wellbeing of our people and customers. To support Uganda’s national crisis response, Africell has taken immediate steps to optimize our services and raise urgent COVID-19 awareness. You may notice some changes, but these are designed to keep you safe and healthy while improving your daily mobile experience. More than ever, we are working hard to deliver Uganda’s fastest and most reliable mobile network.

The steps Africell has taken in response to COVID-19 include;

#StayHome bonuses – To encourage customers to stay out of harm’s way, we have launched offers (data and voice) which create more reasons to enjoy the internet from the safety of home and to communicate with friends, loved ones and colleagues remotely.

#StaySafe campaign – Awareness is a key weapon in the fight against COVID-19. To ensure that Ugandans understand what to do, Africell is providing a consistent flow of trustworthy news and information on the radio, on social media, and Africell’s website. Moreover, until further notice, all mobile customers can access key websites related to health, media, information, e-learning & government such as www.who.int or www.academia.edu without using any data allowance.

Emergency connectedness – Africell understands the importance of being connected during emergencies. We have therefore launched a nationwide free emergency communication pack comprised of free 20 minutes and 20 Mbs valid for 3 months.

Better network capacity – At this critical time, customers are relying on Africell’s network to stay connected to loved ones and emergency services. We have added more capacity to our network to
withstand extra demand as more people work from home and to maintain the speed and quality which Uganda expects.
 More customer service options – We have reduced the number of Africell service centers which are physically open but have increased the range of alternative channels through which customers can buy or recharge mobile services, including;

– Digital channels: Web top-up at www.africell.ug
– Special partners: Payway agents, Trade Lance (*252#), Ezee Money, Africa is Talking (*284#)
and MTN Mobile Money agents countrywide
– Banking partners: Stanbic Bank, Top Finance, GT Bank & Equity Bank.
Reduced fees on Africell Money – To cut the need for customers to handle potentially unhygienic cash, we have eliminated fees on all Peer-to-Peer transactions conducted through the Africell Money service, regardless of the value of the transaction.
– Strict hygiene and sanitation – We have imposed strict hygiene and sanitation measures at all our service centers and, in line with government advice, have enforced limitations on the number of people permitted within confined spaces at a single time.

Africell is working night and day to maintain fast and reliable service and to help you, our customers, do what you need to do to keep yourself and your loved ones safe and healthy.

Africell is by your side. Together, we will overcome the present challenge. From all of us at Africell, #STAYHOME and, #STAYSAFE