Following the removal of the Over-The-Top (OTT) tax which required Ugandans to pay UGX200 daily to access social media platforms, the government of Uganda introduced a new 12% Excise dutyon internet data effective 1st July 2021 to replace OTT tax.

Smile is pleased to inform the public that we will absorb and remit the new tax on behalf of our customers subject to future review. We will maintain the current prices of all our data bundles and remain committed to delivering high-quality, reliable, and SuperFast internet services.

“At this time when most Ugandans are trying to survive the covid-19 pandemic, Smile will be absorbing the 12% Excise tax on internet data. We believe this will go a long way to enable our customers to stay online and connect with friends and family, work from home, do online learning, and enjoy entertainment without limitation,” commented Felix Owilo, Head of Marketing and Communications at Smile Communications.

During these challenging times, we encourage our customers to stay at home and recharge using the MySmile App, which is accessible on Playstore or AppStore.

In case of any customer query, call or WhatsApp our dedicated 24-hour Customer Care team on 0720 100 100 or send an email to with your details and we’ll call you back.

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About Smile Communications Uganda

Smile Uganda launched its SuperFast 4G LTE mobile broadband services in Entebbe and Kampala in June 2013, revolutionising how people access the internet in Uganda. We’ve expanded our network coverage and services to Wakiso, Mukono, Mbarara, Masaka, Masindi, Fort Portal, Kabale, Gulu, Lira, Soroti, Mbale, Jinja, and Tororo.

Customers in Uganda can experience the fastest and most reliable 4G LTE mobile broadband services, as well as SuperClear voice calls, video calls, and SMSs over LTE. Business customers in Uganda can select from a range of broadband internet solutions for their business operations and remote workers.

Smile was the first to launch VoLTE on its network and has continued with its innovation when Smile launched SmileVoice. SmileVoice, a free mobile application, enables customers with Android or Apple iPhone devices (including those not VoLTE-enabled) to make SuperClear voice calls over Smile’s 4G LTE network. Smile was also the first to introduce TRUEUnlimited internet with NO Data Limit.

Issued on behalf of:

Mr. Felix Owilo, Head of Marketing and Communications, Smile Communications

Mobile number: +256 (0)720 000 186 or Email:

Issued by:

Immaculate Kashebuka, Smile Communications

Mobile number: +256 (0)720 000 310 or Email: