Uganda’s first 5G Network Airtel Uganda has formed a partnership with Carlcare, an after-sales service related to mobile devices to enhance the post-purchase experience for mobile phone users. The announcement was made today at Carlcare Offices.

Mobile phone devices are increasing in circulation because they play a key role in aiding day-to-day communication for both personal and business needs.

Speaking about the partnership, Joweria Nabakka, Director – Customer Experience at Airtel Uganda noted, “As someone deeply immersed in the world of technology, I’ve personally witnessed firsthand the challenges our customers face when their devices falter. It’s not just about the inconvenience; it’s about the disruption to their daily lives and the frustration of not knowing where to turn for reliable help. A transformative solution born out of our commitment to enhancing the customer experience is today’s partnership with CarlCare. This collaboration isn’t just about fixing devices; it’s about rewriting the narrative of customer support in the digital age.”

“Through CarlCare’s network of service centres staffed with skilled technicians, we’re offering our customers more than just a quick fix – we’re providing peace of mind. Together, we’re turning moments of frustration into opportunities for connection and resolution. Our partnership with CarlCare isn’t just a response to a problem; it’s a testament to our shared commitment to customer satisfaction and loyalty.”

According to the UCC Market Performance Report Q4 Financial Year 2022/23, April 2022 – June 2023, mobile phone subscriptions grew to 34.9 up from 34. 3 million as of June 2023 an indication that the telecommunications industry is on a positive trajectory.

James Okiror, General Manager at Carlcare said, “Uganda as an emerging economy is part of this technological revolution which is why Airtel is no longer only known for being the Smart Phone Network but now as an enabler of young people’s dreams and ambitions, The Reason to Imagine. We thus come in, to support Airtel to ensure the sustainability, safeguard the reliability, and guarantee the affordability of this vision. Why? You may ask. It is simply because at Carl Care, We Care.”

He added, “This is not simply about quick phone repairs, free service for a year, supplying genuine spare parts or installations of approved software upgrades compatible with Airtel services. No, it’s about guaranteeing the joy of connecting with loved ones, the convenience of transacting and the reliability of doing business.

I would dare to call it an insurance cover for going digital and mobile. With confidence, I dare Ugandans to grab those transsion devices, then sit back, connect, and transact with the assurance that Carl Care has your back.” “As we embark on this journey together, let us remember that behind every device is a story waiting to be told – a story of resilience, innovation, and the unwavering pursuit of excellence. We are not just fixing devices; we’re restoring confidence, trust, and peace of mind.” Joweria Nabakka concluded.

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